Key Points:
- Apple’s new Share Item Location feature, available in iOS 18.2, allows users to track their mislaid bags and share location links with airlines.
- United Airlines is the first to integrate this feature into its mobile app, enabling customers to easily share links with customer service agents to locate lost luggage.
- The feature is expected to improve the customer service experience for the small percentage of travelers whose bags arrive on a later flight.
iOS users rejoice! Apple has announced a new feature called Share Item Location, which makes it easier to track your mislaid bags and share location links with airlines. This feature is now available in iOS 18.2 and is the result of a partnership with over 15 major airlines, including United Airlines.
United Airlines takes the lead
United Airlines has become the first to integrate this feature into its mobile app, making it easier for customers to share their AirTag or Find My network accessory location with the airline’s customer service team. If a bag goes missing, customers can file a delayed baggage report in the app and share the location link with customer service agents. This allows agents to quickly locate the bag and retrieve it, speeding up the process.
How it works
Here’s how it works:
- You place an AirTag or Find My network accessory in your luggage or bag.
- If your bag goes missing, you file a delayed baggage report in the United app and share the location link with customer service agents.
- Agents can view the location of your bag and work to retrieve it quickly.
- As soon as your bag is back in your hands, you can disable the tracking link.
This feature is designed to provide a more seamless and efficient customer service experience for the small percentage of travelers whose bags arrive on a later flight. With Share Item Location, you’ll have peace of mind knowing that your bag is being tracked and can be easily located if it goes astray.
What’s next?
Apple plans to integrate this feature with more airlines in the coming months, serving millions of people globally. As more airlines come on board, users will have even more options for tracking their luggage and receiving assistance from airline customer service teams.
So, if you’re a frequent traveler, make sure to update your iOS to 18.2 and take advantage of this new feature. You never know when it might come in handy!
Don’t forget to check out some new iPhone Tutorials.