Face ID issues on some iPhone X units might be caused not by the front-facing TrueDepth module, but by the rear camera, according to documentation that Apple has sent to authorized service centers.
Cupertino has reportedly submitted documentation on how to diagnose Face ID issues to service providers, explaining that the first thing to check in case the facial recognition system isn’t working is whether the rear camera is in perfect condition or not.
While this sound awkward at first, it looks like Genius Bar engineers have revealed for a number of iPhone X customers that Face ID is connected to the rear camera.
“I was talking to the Genius Bar guy and he said that the cameras are connected. The lenses differ on what they do. The wide angle did the ones that worked and is con… (read more)
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