Meta Reboots: Saving Quest Headsets from Bricked Fate

Key Points:

• A recent software update caused a significant number of Meta Quest headsets to become bricked, with Meta initially refusing to fix the issue for out-of-warranty devices.
• Customers were unhappy with the response, and many pointed out that it was a financially sound decision for Meta to replace the devices rather than forcing customers to buy new ones.
• Meta has since acknowledged the issue and is working on a fix, with a statement promising to help affected users and provide support.

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A recent software update for Meta Quest headsets has left many users with a costly and frustrating problem. The update caused a significant number of Quest 2, 3, and 3S headsets to become bricked, with Meta initially refusing to fix the issue for out-of-warranty devices.

Meta’s initial response was met with widespread criticism, with many customers taking to social media to express their dissatisfaction. One user, who had purchased a Quest 2 headset for £200, was told by Meta support that the device was dead and would need to be replaced. This sparked outrage, with many pointing out that it was a financially sound decision for Meta to replace the devices rather than forcing customers to buy new ones.

The math is on the side of the customers, with Meta posting a profit of over $15 billion in Q3 2024. This means that replacing the affected devices would only incur a 50-second impact on profit. Furthermore, the time and resources spent arguing with customers and negotiating support cases could have been better spent resolving the issue.

The bricked headsets also pose a problem for those who purchased them as Christmas gifts, leaving families and friends with broken devices.

Meta has since changed its stance, with a statement acknowledging the issue and promising to work on a fix. The company is offering support to affected users, with Quest 3S users able to click a link for next steps and Quest 2 and 3 users able to reach out to Meta support.

For those who are still experiencing issues with their bricked headsets, it’s essential to stay patient and keep an eye on Meta’s updates. In the meantime, it’s a good idea to back up your data and ensure that your device is connected to a stable power source to minimize any potential damage.

As the situation unfolds, it will be interesting to see how Meta handles the aftermath of this software update. In the meantime, customers can only hope that the company will learn from its mistakes and prioritize customer satisfaction in the future.

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